FAQ
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: service@svelteshaper.com
Q:How long will it take for my items to arrive?
A:It will usually take 9-16 days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.
Q:How long will it take to dispatch the order?
A:It will take usually up to 3 days, while, in peak times, it may take up to 5 days to dispatch.
Q:Do you ship Worldwide?
A:Our goal is to ship worldwide based on availability of carriers. If there is carrier available in your location, the shipping rates and options will be calculated at prior to check out!
Q:Is shipping really FREE?
A:Shipping is provided free to our customers for all orders over £50 to most of United Kingdom,North America, Europe, Canada, and Australia. Unless otherwise stated on the site announcement during a promotional sale. All other countries will see shipping rates calculated prior to check out. Some countries may receive free shipping based on carrier availability. To inquire if you are eligible for free shipping, please contact us at service@svelteshaper.com
Q:Where is your company located?
A:Our company's headquarters are located in the United Kingdom.
Q:Which currency will I be charged in?
A:We process all orders in GBP. While the content of the cart is displayed in several currencies, you will checkout using GBP at the most current exchange rate.
B:Will I receive a confirmation number when I place my order?
C:Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive within 24 hours.
Q:Who can I contact if I have a problem with my order?
A:All inquiries can be forwarded to service@svelteshaper.com
Q:How can I pay?
A:We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex. and Paypal .
Q:Is Checkout on this site safe and secure?
A:You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
Q:If I enter my email address will you sell my information?
A:We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q:Will I (the customer) have to pay customs?
A:For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.